Essential Companion Tickets
We understand that some visitors will not be able to access Hobbledown Ltd without the assistance of an Essential Companion.
We are pleased to be able to offer an Essential Companion ticket for those visitors who require additional assistance to enjoy all that Hobbledown Ltd has to offer. Please select your ticket and then add your Essential Companion details under the Access Card scheme.
Do you have an Access Card with the +1 or +2 symbol applied?
If yes, please book your ticket below which will admit the Essential Companion(s) alongside the Adult/Child with the Access Card to Hobbledown Ltd.
If no, please register your access requirements. Nimbus Disability will process your application as soon as they can. We advise allowing up to 10 days processing time if possible. Once advised as eligible and received, you can use your Access ID to book Essential Companion tickets.
Are you visiting within the next 10 days and do not hold an Access Card?
If yes, please proceed to book and pay for everyone’s entry tickets, visiting us as planned. Once your Access ID has been received please email this to epsominfo@hobbledown.com within a month of your visit, together with your booking details and we will arrange for a refund of the Essential Companion’s entry monies.
Are you an Annual Pass Holder?
If yes and you do not hold a valid Access Card, please register your access requirements. When your Access ID is received, please present this to our Welcome Team along with your Annual Pass.
Essential Companion tickets are available free of charge to visitors who hold an Access Card with the +1 or +2 symbol, simplifying the process for visitors with additional needs.
If you or someone in your group requires an Essential Companion ticket, these are available free of charge with a valid Access Card featuring the +1 or +2 symbol. For more information on how the Access Card works, or to register your access requirements with Hobbledown Ltd, please visit our Accessibility Page or read our Access Statement.
An Essential Companion ticket is available for people where support is needed that is significant and substantial and in excess of what could be reasonably expected of family/friends already accompanying the guest. The support must be due to disability-related needs.
Hobbledown Ltd partners with Nimbus Disability, operators of the Access Card scheme, to assess and manage applications for our Essential Companion tickets. Nimbus Disability is one of the country's leading providers of disability-related advice and support to professional organisations and is recognised as a lead authority on accessible ticketing in the UK. They are an award-winning organisation run by disabled people who specialise in the legislation behind The Equality Act and other legislation like Welfare Benefits.
Please use the application form using the button below to register for an Essential Companion ticket, our partners at Nimbus Disability will review your application. Once you have received your card details, if the +1 or +2 symbol is assigned to you, you can then use your registration/card number on our website to add your Essential Companion ticket(s).
Register Access RequirementsApplications can take 4-5 days to be processed.
You will have the choice to register your needs exclusively to Hobbledown Ltd at no cost, or to upgrade to an Access Card (currently £15 for 3 years) and have your card recognised at over 2,000 venues throughout the UK and beyond.
Already have an Access Card with the +1 or +2 symbol? Add your Essential Companion ticket(s) below.
Please enter your Access Card details below. Please note that only valid Access Cards with either a +1 or +2 symbol shown on them will be valid for an Essential Companion ticket.
An Essential Companion ticket allows entry for one individual and one or two free of charge Essential Companion(s). The named person on the Access Card and the Essential Companion(s) must enter Hobbledown Ltd together, the Access Card photo ID will be checked at Reception by our Welcome Team.
Essential Companion tickets must be purchased online, through our website booking system which links with Nimbus Disability’s portal, ensuring the necessary ID checks take place and that we are aware of all accessibility requirements.
The Role of an Essential Companion
By accepting the Essential Companion ticket your Companion accepts responsibility for providing you with the support you need to visit Hobbledown Ltd. This includes being able to provide you with additional assistance during the course of an emergency evacuation. The team at Hobbledown Ltd are unable to provide assistance in excess of their typical roles and general reasonable adjustments so it’s important that, if you need help moving around, your Companion is ready, willing and able to support you with this.
Young Carers
It is the policy of Hobbledown Ltd that all children under the age of 16 years must be accompanied by a responsible person aged 17 or over at all times. We understand that young carers are a much valued and needed source of support, but we are only able to accept them under the Essential Companion ticket scheme where there is no risk of them being left unattended.
If we feel that either the visitor with access requirements or their Companions are abusing the Essential Companion ticket scheme we reserve the right to refuse access under the Essential Companion ticket scheme for future visits.
